Course curriculum

  • 1

    CAPTAIN TRAINING INTRO

    • Dispatch Captain Overview
  • 2

    CAPTAIN: OPERATIONS LEADER

    • 1: Dispatch Operations Leadership

    • 2: Dispatcher Performance + Effectiveness

    • 3: Attraction + Operational Monitoring

    • 4: Operational Situations

    • 5: Emergency Response

    • 6: Operational Case Study Videos
  • 3

    CAPTAIN: CONDUCTING DISPATCHER TRAININGS

    • 1: Dispatcher Training Format / Overview

    • 2: Conducting In Field Trainings - Dispatch Stations

    • 3: Dispatcher Testing + Renewal Dispatchers
  • 4

    CAPTAIN: EXIT SURVEY + CERTIFICATE REQUEST

    • Captain Exit Quiz
  • 5

    CAPTAIN: CONDUCTING INSPECTIONS (JR. + SR. CAPTAINS only)

    • Jr. Captain: Conducting Safety Inspections

    • Jr. Captain: Exit Quiz

    • Sr. Captain: Conducting Slide Inspections

    • Sr. Captain: Exit Quiz